LSA Group came about as a side project for me (Chris) and Michaela. I was working as a locksmith/Access Control engineer and wanted to expand the business.
The first thing we did was to concentrate more of our efforts on the Access Control and electrical side of the business. We did this as we identified this as our strong point as we were the guys other companies called when things didn't go right. We strengthened our ties with manufacturers and started to offer more and more products to market until today where electronic security systems account for over 90% of our business.
We have moved a few times through all this to keep ahead with the growth we have enjoyed and to ensure we can still offer the same excellent service to our clients.
We started in the original shop we had for many years but rapidly outgrew this so moved to a much larger unit in Gainsborough. We rapidly out grew the office space there as well. As our clients' admin demands grew so did our back office staff. We finally found a place that's perfect for us and it was right under our noses the whole time. We built a custom unit on the farm where we live and we are happily settled with lots and lots of room for expansion.
As our business has grown, so have our clients and with that the demands on our back office. We have grown from Michaela and myself to now where we have a large team consisting of our sales and account management team to our admin and bookkeeping team. As of the ends of February 2020 we have also set up an apprenticeship scheme to try and help the younger generation. One of the main focuses of this is we have a team member who is solely responsible for keeping clients up to date on their jobs and updating systems such as Fix-Flo.
One thing that hasn't changed and never will is the fact that we are a family run business with family values. We believe this is what sets us apart. Once we team up with a client their problems become our problems and we never leave them stranded. We move heaven and earth to get the issues fixed and keep everyone involved happy and secure.
We have a great track record when it comes to client retention as our clients become our friends and out of the 100s of clients and companies that we work with we are proud to say the vast majority of them are still using us today.
So I would like to say a big thank you for taking the time to check out our website and if there is anything at all we can help you with, give us a call or drop us a quick message.
Chris, Michaela and the team.
We think it says a lot about our business and our ethos that we have so many friends and family working with us. We believe this offers a genuinely different environment to your average business. We aren't just faceless, anonymous people we are the same people you speak to every time you have a query or log a job. We understand your needs and understand our job.
Not only does this make its a great place to spend your days it also translates into brilliant customer service and satisfaction.
We have a 24/7 helpline for all our account customers that can be linked to your internal systems to ensure effortless continuity for any job that's outsourced to us. We have the same cover at 2am as we do at 2pm meaning we will be on-site in as little as an hour.
Our lines are manned by our engineers on a rota system, we do this to ensure whoever takes the call sends the right person. We believe this sets us apart from our competitors as we have a 100% repair or secure record. Some customers have decided to go a step further to take the strain off their staff. They have their out of hours lines patched straight through to us. Every morning they receive a report listing any issues that came up overnight and as all potential costs are pre-agreed, we can take care of out of hours issues without disturbing anyone. This is a part of our business that we really do believe sets us apart from our competitors. We never miss jobs, we are always on time and we always get the issue fixed or your premises secured.
We have engineers up and down the UK. This allows us to offer our clients unrivalled round the clock coverage. We have such good coverage that we often cover for our competitors when they can't get to one of their jobs.
We are based in Yorkshire but have engineers in every corner of the country. We have over 150 engineer's available day and night meaning our team can cover any job at any time in any place saving you the headache of calling round trying to get your jobs covered.